If I'm investing a lot of money in something-- say a new car, I spend a significant amount of time researching my options. Then when I've made a decision on a particular car I continue to research everything about that model and the company that makes it.
Well, I figure the same is true for people when they're investing in high end, handmade furniture. But unfortunately not much performance data is available from furniture companies. Either they don't do customer satisfaction surveys or they choose not to publish their results. Why is that?
Although we're a small company, we've been surveying our customers since we started our business 6 years ago. I thought I would share some of our results and performance metrics with you over the next couple weeks. These results are taken from a survey of 130 customers who just received their new furniture over the last few months. We received 69 customer responses for a pretty decent response rate of 53%. The questions we asked them included:
Please rate our performance in the following areas
* Quality of furniture
* Ease of ordering
* Shipping and delivery
* Response of customer sevice personnel
* Would you purchase from Vermont Woods Studios Furniture again?
Here's the link to follow the results of our customer reviews, complaints and satisfaction survey as they emerge. Check back in now and then over the next few weeks to see what our customers are saying about their furniture.
Thanks on your marvelous posting! I actually enjoyed reading it, you will be a great author.
I will be sure to bookmark your blog and will often come back in the future...
Posted by: Customer Satisfaction Survey | December 26, 2012 at 01:54 AM
A very fine article and exceptional blog. Is there any way I can subscribe to new articles, you know like acquiring them on email or something like that.
Posted by: Customer Service Survey Questions | January 03, 2013 at 08:25 AM
We have recently moved our blog to a new location: http://vermontwoodsstudios.com/blog/
You will find a subscribe section on the right hand side. Thanks for reading!
Posted by: Peggy Farabaugh | February 08, 2013 at 10:42 AM
Thank you for bookmarking our blog! We have recently switched our blog to directly connect to our website. We hope you will bookmark our new location :) http://vermontwoodsstudios.com/blog/
Posted by: Peggy Farabaugh | February 08, 2013 at 10:46 AM