Vermont woodworkers are among the best in the world, so the furniture making part of our online business at Vermont Woods Studios Fine Furniture is the easy part. It's the shipping and delivery that's our biggest challenge.
All of our furniture is made to order in small and medium-sized woodworking shops around our state. Furniture makers work with great care and precision to make sure their pieces leave the workshop in tip-top condition. The last thing we want is to have to ask them to make something over again because it got broken by a shipper. Not to mention that receiving damaged furniture is a huge let down to our customers and totally unacceptable by any measure.
So over the years we developed a policy where (unless it was something small or a customer absolutely needed a RUSH delivery) we ship furniture via a white glove delivery service. With white glove delivery, furniture is handled by only one company from the time it is picked up in Vermont until the time it's set up in a customer's kitchen, home office, dining room or bedroom.
The delivery crew arranges a convenient time for delivery several days in advance. They arrive at a customer's home in uniform, bring the furniture inside, unpackage it, help inspect it and set it up (including assembly, if any). For fine furniture I've always felt this is the only acceptable shipping solution.
Our new partner, Copeland Furniture, however is beginning to persuade me that it's possible to engineer a successful DIY (do-it-yourself) furniture delivery system that will save customers money. Copeland has made significant advances in the art, science and technology of fine furniture packaging and shipping over the last couple years. They are now the world leader in safe, efficient, economical fine furniture shipping.
So, for Copeland furniture only we now offer free shipping and do-it-yourself (DIY) delivery as a more affordable option for customers who are willing and able to handle their own delivery. With DIY delivery, your furniture is brought to your doorstep where you must unpackage and inspect it yourself, then sign for it. You are responsible to bring your furniture into your home and assemble it, if needed. For chests, dressers and desks, there is typically no assembly required, with the exception of drawer and door knobs. With beds and tables, you must assemble them yourself-- and easy directions are provided.
Customers can save an average of $300 with a DIY delivery. If you're interested, just give us a call or specify DIY as your choice in the pull-down menu for shipping when you're making an online purchase. Of course, Copeland furniture can also be purchased with white glove delivery for an additional fee. You can specify that on the pull-down menu as well. Either way, if you're purchasing furniture online be sure to review the applicable Furniture Delivery and Inspection procedures to protect yourself in case of any possible problems down the road.
We are eager to get your feedback on this new method of shipping.