This is a case where the truth hurts. Once you've made a decision to invest in US-made, handcrafted, heirloom quality furniture, you're excited and want to see it in your home as soon as possible. But you're a patient person, so waiting 8-10 weeks to have furniture specially made for you is tolerable. Adding another 1-5 weeks for white-glove shipping may be asking a bit too much, right?
At Vermont Woods Studios, we have two shipping options:
FREE, full-service, white-glove shipping and delivery by the finest, award-winning shipper in the country (this shipper is the one most often chosen to ship antiques for Sothebys and Christies auction services). We recommend this blanket wrap shipping option for four reasons. First, our customers have great praise for the high level of personal service they receive with this method. The delivery team brings your furniture into your home, sets it up wherever you like and waits while you inspect it for any possible shipping damage. Second, the furniture is blanket wrapped and there is no packaging material to dispose of, so the environmental benefit is substantial. Third, in all of our blanket wrapped shipment history, we have had only one incident of damage and that was very minimal and was quickly repaired to the customers complete satisfaction. And fourth, it's FREE! The downside of blanket wrapping is the time frame involved, 1-5 weeks, depending on your location and the timing of your order relative to other orders in your area.
- Express Shipping (10% upcharge). With express shipping you will receive your furniture within 2-10 days of completion. It will be wrapped and boxed in cartons and shipped via an express delivery service. The delivery crew will bring your furniture to your doorstep and at that time you will need to unpackage your furniture and carefully inspect each piece to be sure that no damage has occurred during shipping. Customers must be sure to do this while the shipper waits and BEFORE they sign the waybill. The truth is that Express shippers are often in a hurry and quite honestly, there is slightly greater risk of damage when using this option. Damage is dealt with by repair or replacement, but we hate to see our customers have to go through the disappointment of shipping damage. One thing we always stress, particularly with Express shipping is that customers must note any damage no matter how small, on the shipper's waybill and contact Vermont Woods Studios as soon as possible.
Whether you're buying furniture or any other large item that must be shipped to your doorstep, these considerations will apply. Although we're always looking for ways to improve our shipping time and quality, one fact remains indisputable: Speed has its price.